Introducing Doctrin


Please order your repeat prescriptions through the NHS App.

If you have the NHS App you can order repeat prescriptions directly through that, rather than logging on to Doctrin each time.  Simply log into the App and select 'Order a prescription.' You can also view your prescription orders plus contact details and the opening times of your nominated pharmacy.

What is Doctrin?

Doctrin is a secure online consultation platform designed to provide an enhanced service for our patients. 

It is responsive, has detailed questionnaires, healthcare advice and signposting to self-care and outside agencies where appropriate. Doctrin has a wealth of information and is being refined and developed according to our patients' and clinicians' needs. Its targeted questioning means that we will have most of the information we need about your case prior to starting your consultation.

Doctrin also has detailed analytics, allowing us to assign our team so that their skills and specialisms are closely matched to the patients they are responding to. This makes the best use of our time, resources and clinical/GP capacity, allowing us to handle cases quickly and effectively.

Doctrin is newly launched in the UK and receives great patient feedback and satisfaction ratings.

Once you have submitted information and we have reviewed your case please be assured that, if it is clinically required you will be offered a face-to-face appointment.

Please note Doctrin is not necessarily monitored in 'real time.' If you believe that your condition is urgent or life-threatening please immediately seek help via 111 or 999.


Benefits for you as a patient:

  • Easy to use system that is accessible from electronic and mobile devices  
  • Saves waiting in a phone queue  
  • Can be used for routine enquiries – eg prescription renewals, admin queries or complex medical issues  
  • Fast response  
  • Less need to travel to the surgery  
  • Access to targeted healthcare advice and guidance  
  • Triage to the most appropriate professional  
  • Allows your case to be dealt with/reviewed by multiple colleagues if necessary  
  • System is constantly being updated and refined in response to patient feedback  

Doctrin FAQs

I haven't got a mobile phone – can I still use Doctrin?

At present the NHS log in is only available for patients with mobile phones. This is a national issue and the NHS is looking at ways of providing log-in access for people without mobile phones.


Can I access Doctrin through the NHS app?

Currently you can only access Doctrin by clicking the links on our website, however we expect that, in due course, Doctrin will be fully integrated into the NHS app so you should be able to access it from your mobile phone as well.


Help, I am having problems logging in.

To access Doctrin you need to be a patient who is registered at our practice. You also need to have your NHS log in, which you can register for online or else by downloading the NHS app.

To access Doctrin please click on the wording on the top right of our website, or else in the online consultation picture block further down our homepage.

You will see a blue log in button halfway. Please click on this, submit your email address and password associated with your NHS log in and your consultation will automatically start.


I've got lots of little things I need to contact you about, can I do it all in one consultation?

Each consultation is designed for just one issue eg prescription query, or health consultation. This is to ensure we have the details we need for that specific issue and that information does not get overlooked. Please open a new case for each issue as they may be dealt with by different members of our team. You can track them all in your personal dashboard.  


It takes me too long to finish the questionnaires – is there a shorter way of doing it?

The questionnaires are detailed as that enables us to have all the right information so we can triage your case quickly and to the right person.  We will review them in order during our normal working hours. Depending on patient demand and the complexity of the case the majority are reviewed quickly and responded to within a short time span. Doctrin really is a convenient way to contact us and saves you having to wait on the phone and repeat information to the reception team and clinician. if patients 'drop out' halfway through the process we are unable to help, which is frustrating for you and us. We suggest you try it again, complete the full process and experience the benefits of Doctrin for yourself.  


Can I submit a consultation for a someone else?

If submitting a form for your child under the age of 18, please log on using your own details but select consultation is for "a child", when prompted and fill in your child's details.

At present, if you wish to submit a consultation for an adult, please log on using their details with their consent and make it clear that you are acting on their behalf.


Why should I use an electronic platform when I want to see someone face to face?

The platform is designed so that we maximise our team's capacity and specialisms and we gt many routine requests, such as prescription renewal, through the platform. This enables us to process these more quickly than if you phone us or come to the practice in person. As lots of requests can be actioned through the system it allows us extra capacity to see more complex cases in person. Please be assured that, if you use the platform in the first instance you will be offered a face to face appointment if you need one.

Reasons to try Doctrin

We are working very closely with Doctrin to refine and develop the platform ensuring that our patients' experience is the best possible. Since launching at our first practice in September 2021 our teams have delivered over 13,000 consultations with 91.9% of respondents happy to recommend the platform and 95.2% saying they were met with compassion.

(Figures correct 23/02/22)


Here's some of the feedback so far

'I had an elderly gentleman in his 80s saying how impressed he was when using Doctrin and he found it very easy to use.'



'Doctrin is such a user-friendly system for patients and clinicians. We get all the information we need through detailed questionnaires and patients can also add photographs so we can quickly assess their needs and respond appropriately.'

Lakeside's Group Lead Nurse


'I used this yesterday and was very pleased!'



'Doctrin allows you to have direct communication with the patient and for them to ask what they need in their own words. The patient gets to know straight away when their case has been reviewed and actioned. The templates that patients fill in at their leisure are quite comprehensive so that helps your decisions as a clinician and you can always hand the case on to another colleague if necessary. I think it is a fantastic system.'

Lakeside's Group Lead Pharmacist


'I have just spoken to another of our patients … she finds Doctrin so much easier than our previous platform. She could never get that to work for her, she has used Doctrin three times now and she said she loves it, it's so much easier!

Reception supervisor


'Doctrin, as an organisation, has been hugely helpful and responsive, being with us at every stage of the roll-out at our practices. They have adapted their tried and tested Swedish platform for the UK market and they, along with us, have been monitoring patient feedback at every step, to make this as effective and efficient as possible for our patients.'

Lakeside's Project Manager


'We are so impressed with the service so far, I think this is a great thing.'



'It is the easiest web interface I have tried. Logged in, call back early the next day, prescription within 12 hours.'



'Doctrin has been a game changer in how we can respond to patient demand. It is fast, responsive and convenient and the detailed analytics allow us to track trends, assign our workforce more effectively and really make the best use of our teams and their specialisms.'

Lakeside's Chief Medical Officer

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