Our model is simple to describe
The sense of place and purpose; the connection with the communities we have served for many years; our deep rooted commitment to public service represented by local GPs working in local surgeries creating excellent long term doctor/patient relationships, based on established values of trust, professionalism and personalised care. This is what we love doing and will continue to do it; and
in delivering a broader service offer from general practice through out-of-hospital specialties through to urgent care; a service offer where the default point-of-delivery is the patient's home / in the community / in the GP consulting room, not in a hospital bed; an organisation where the support functions are done once and done well and then spread across our various sites: HR, IT, finance, estates management, teaching & training and compliance; an organisation that prides itself on adopting and adapting supportive technologies to make our service delivery better and our lives easier. We are doing all this to offer our patients a long-term sustainable service; and
In this way we can try our best to mitigate against future NHS budgetary reductions that are forcing many practices to close; we need to maintain a low cost base / high productivity level ratio that leads to better overall margins which results in lower costs to taxpayers and means more resources available in our local health economies for reinvesting in services for patients; we need to ensure at all times we are in sound fiscal health enabling us to reward our existing talented staff appropriately and recruit new staff.